Ininew Friendship Centre
This policy applies to all employees.
The Ininew Friendship Centre is committed to excellence in serving all clients/visitors including people with disabilities.
Exceptions to this policy may be made only with the approval of the Board of Directors.
The Ininew Friendship Centre has an expectation of providing excellent client/visitor service to all current and potential customers from each and every employee.
We will ensure that our employees are trained and familiar with various assistive devices that may be used by clients/visitors with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on all parts of our premises that are open to the public, except where prohibited by law.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
Notice of Disruption
In the event of a planned or unexpected disruption to services or facilities for clients/visitors with disabilities, the Ininew Friendship Centre will notify clients/visitors promptly. The clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be posted on the front door, www.ininewfriendshipcentre.ca and on the telephone answering machine so it is easily found.
Training for Staff
The Ininew Friendship Centre will provide training to employees, volunteers and others who deal with the public on their behalf.
Training will be provided in orientation and training sessions for all staff. Staff will also be trained when changes are made to the plan and will be provided with refresher training annually.
Training will include:
Training records will be kept indicating the number of employees trained and the date training was provided.
We encourage our client’s/visitors who wish to provide any feedback to the Ininew Friendship Centre on this policy to e-mail, verbally via telephone or in-person or by mail.
All feedback will be directed to the Executive Director. Clients/visitors can expect to hear back in 5 days.
Any feedback provided will be kept on file by the Executive Director.